Being able to recognize our feelings and those of others is key to our daily interactions with customers and co-workers. Learn about the four foundation skills of EQ and assess yourself on your level of competency. This class will help you boost your EQ by challenging your current “thinking” patterns –barriers to high EQ. Then, you can begin to identify specific behavior changes that would improve your EQ.

Objectives:

• Assess your EQ
• Understand the EQ Conceptual Model and four key competencies.
• Understand the relationship between IQ and EQ.